The online courses offered by Held Humanity Counselling (the “Courses”) on the Held website are created and sold by Held Humanity Counselling and Social Services Inc. (“us”, “we”, “our”). By purchasing a Course from us, you agree to comply with and be legally bound by the following terms (the “Course Terms”). In addition, you agree to comply with and be legally bound by our general Terms of Use and Privacy Policy, which are incorporated into these Course Terms and form part of your contract with us.

1. Acceptance of Terms

Please read these Course Terms carefully before purchasing a Course from us. If you purchase a Course, you will be deemed to have accepted these Course Terms.

2. Course Terms of Use Subject to Amendment

We may, at any time, for any reason, and without notice, make changes to our Courses or these Course Terms. Unless explicitly stated otherwise, any such changes or any new features or functionality we implement will take effect when posted and will be subject to these Course Terms, as amended from time to time. By purchasing a Course, you will be deemed to have accepted and agreed to be bound by any such changes.

3. Cancellation and Refunds

Requests for refunds must be submitted through the SamCart platform (as defined below). If you request a refund at least 72 hours prior to the start of a Course, we will provide you with a full refund. If you request a refund at least 48 hours, but less than 72 hours, prior to the start of a Course, we will provide you with a partial refund of 50%. No refunds will be provided less than 48 hours prior to the start of a Course or once a Course has commenced.

4. Copyright

The Courses are protected by copyright under the copyright laws of Canada and international copyright laws and treaty provisions. Reproduction of the Courses, or any part of the Courses, is prohibited except with our written consent or in accordance with the law and we (subject to the rights of our licensors and licensees under applicable agreements, understandings, and arrangements) maintain all rights related to the Courses.

5. License

When you purchase a Course from us, we grant you a limited, revocable, non-exclusive, non-transferable licence to use the Course you have purchased. By purchasing a Course, you do not gain ownership, nor can you claim the Course as your own.

6. Usage of Courses

The Courses are intended for personal use only and may not be used for any professional, commercial, or other business purposes. Courses may only be used by the purchaser. Your purchase of a Course does not entitle you to modify, share, resell, redistribute, or copy the Courses in any form.

7. Course Platform

The Courses are hosted and sold through an online course platform operated by SamCart Inc. (“SamCart”), a third-party service provider, and use of the Courses may be subject to the terms of use and privacy policy of SamCart. We do not control and will not be responsible for the accuracy or reliability of any information, data, opinions, advice, or statements contained within the SamCart platform.

8. Software Requirements

Our Courses do not include the software needed to access them. Before purchasing a Course, please make sure you have an appropriate version of a web browser to view the Course. While we expect that our Courses will be accessible through most web browsers, we do not make any representations or guarantees that the Courses will be accessible with a particular web browser.

9. Storage and Backup of Files

You are responsible for the appropriate storage and backup of any purchased Course content, if applicable. We are not responsible for any lost files. We will endeavour to facilitate ongoing and unlimited access to purchased Course content through the SamCart platform; however we may, at any time, for any reason, and without notice, make changes to such access (for example, in response to changes in SamCart’s terms and conditions or if we choose to transition to a different online course provider).

10. No Substitute for Professional Advice

We do not provide advice of any kind in connection with our Courses. Any suggestions, recommendations, or other content included with our Courses are intended to build your general knowledge in a variety of mental health topics. The Courses are not intended to be a substitute for participation in therapy or counselling with a mental health professional. You are solely responsible for seeking appropriate professional advice prior to making use of our Courses or acting on information given in our Courses.

11. No Representations or Warranties

The information contained in our Courses is for general information purposes only. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, or suitability of the Courses for any purposes.

Our Courses are made available to you on an “as is” basis and your use of the Courses, and any reliance you place on the Courses, is entirely at your own risk, for which we will not be liable. We expressly deny any and all warranties and representations, express or implied, regarding the Courses. For greater certainty, we do not represent nor warrant that the purchase of a Course will satisfy your purposes. It will be your own responsibility to ensure that the Course you purchase meets your specific requirements.

12. Limited Liability

Your use of the Courses is at your own risk. In no event will Held Humanity Counselling and Social Services Inc., its affiliates, or any of their respective directors, officers, shareholders, employees, or agents, be liable for any losses or damages, financial or otherwise, including without limitation loss or damage arising from the loss of data, revenue, salary, profits, or reputation in connection with the use of our Courses. We take no responsibility for, and will not be liable for, any error or inaccuracies in our Courses. The limitations in this section apply notwithstanding the failure of the essential purpose of any limited remedy.

13. Changes to Courses or Fees

In connection with any purchase of Courses from us, we do not make any promise regarding the continuation of any current features or functionality or delivery of any future features or functionality. We have the right to change any of the features of the Courses. We also reserve the right to change any prices and initiate any new fees in connection with the Courses.

14. Indemnity

You agree to indemnify, defend, and hold harmless Held Humanity Counselling and Social Services Inc., its affiliates, and their respective directors, officers, shareholders, employees, and agents from and against any and all claims, actions, demands, losses, expenses, damages, and costs, including reasonable lawyers’ fees, resulting from, or alleged to result from, your acts, omissions, access to, or use of the Courses, your violation of these Course Terms, your breach of your representations and warranties hereunder, or your violation, or violation by any other user under your name, of any laws, including intellectual property laws, or other right of any entity or person in relation to your use of the Courses. We reserve the right to take over the exclusive defense of any claim for which we are entitled to indemnification, in our sole discretion. In such event, you will provide us with such cooperation as is reasonably requested by us.

15. Privacy

Certain information that we collect about you is subject to our Privacy Policy, the terms of which are incorporated into these Course Terms. Please see our full Privacy Policy for more details.

16. Severability

The invalidity or unenforceability of any provision of these Course Terms will not affect the validity or enforceability of any other provision of these Course Terms and any such invalid or unenforceable provision will be deemed to be severable.

17. Waiver

No waiver of any breach of any provision of these Course Terms will constitute a waiver of any prior, concurrent, or subsequent breach of the same or any other provisions hereof, and no waiver will be effective unless made in writing and signed by the waiving party.

18. Assignment

We have the right to assign these Course Terms in relation to a merger, acquisition, corporate reorganization, by operation of law, or otherwise.

19. Jurisdiction

The laws of the Province of British Columbia, Canada and the federal laws of Canada applicable therein govern these Course Terms and any dispute of any sort that might arise between you and us. Except as otherwise provided herein, you agree that any claim, whether at law or equity, arising out of or related to the provision of services or materials by us, regardless of the date of accrual of such dispute, will be within the exclusive jurisdiction of the courts of British Columbia, Canada.

20. Contact

If you have any questions or concerns about these Terms, please contact us in writing at